Terms & conditions

A. General

Your use of this site is subject to these terms and conditions and by using the Site you confirm your agreement to such terms. If you do not accept the terms and conditions, please do not use the  Site.

1. Ownership and contact details

This website is owned and operated by CITMA, a company limited by guarantee, with company registration number RC000889 and VAT registration number 264170024, whose registered office is located at  CITMA Office, 5th Floor, Outer Temple, 222-225 Strand, London, WC2R 1BA. All references to "CITMA", "we", "us" and "our" shall be construed accordingly.

You can contact CITMA either at the address given above or by emailing tm@citma.org.uk

2. Disclaimers

This Site is provided to you free of charge, without any warranties or guarantees unless specifically stated. All material included in our website is intended for information purposes only and does  not represent legal advice. You are hereby placed under notice that they should take appropriate precautions to verify such information. You should not act or refrain from acting on the information  contained in this Site without first verifying the information and obtaining legal and/or professional advice.

In no event will CITMA be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use  or inability to use this Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic,  consequential or special loss.

CITMA makes no representations or warranties whatsoever as to the accuracy or completeness, and shall accept no liability for the accuracy or completeness of the information contained in this Site  or for any reliance placed by any person on the information.

You agree that material downloaded or otherwise accessed through the use of this Site is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to  software or computer systems and/or any resulting loss of data even if CITMA has been advised of the possibility of such damage.

CITMA does not accept any liability in connection with any third-party websites that can be accessed through this website and does not endorse or approve the contents of any such site.

Nothing in these terms and conditions shall exclude or limit CITMA's liability for fraud, for death or personal injury caused by its negligence, or for any other liability which cannot be excluded  or limited under applicable law.

The views expressed in the articles in the Review and at any CITMA talk or event are personal to the authors and do not necessarily represent the views of CITMA. CITMA makes no  representations nor warranties of any kind about the content or accuracy of the information contained in the articles, talks or events.

3. Intellectual property

Except where expressly stated to the contrary, the text and graphics and the information contained in the Site is the copyright of CITMA or our licencees. Reproduction of part or all of the contents  in any form is prohibited other than as set out below: (i) you may print or download to a local hard disk selected extracts from these pages for your personal use only; (ii) you may also copy  information contained on these pages to individual third parties for their personal information only, but only if: (a) you acknowledge the CITMA Site as the source of the material; (b) in addition  to the acknowledgement, you must also include a reference to the CITMA website address http://www.citma.org.uk and (c) you inform the third party that these conditions apply to him or her, and that  he or she must also comply with them.

The contents of the membership lists contained in the Site may not be reproduced or used for mailing list purposes without the express permission of CITMA. Action may be taken against anyone who  does so without permission. Permission may be sought by contacting CITMA.

CITMA, the CITMA logo and the CITMA globe are trade marks and/or registered designs of CITMA in the United Kingdom and certain other jurisdictions. All other trade marks that appear in CITMA's website  are the property of their respective owners and are used solely to refer to those companies' goods and services.

4. Restricted access

Access to certain areas of the Site are restricted to CITMA's members.

If CITMA provides you with a user ID and password to enable you to access restricted areas of the Site, you must ensure that the user ID and password is kept confidential. You accept responsibility  for all activities that occur under your user ID or password.

CITMA may disable your user ID and password at its sole discretion or if you breach any of the policies or terms governing your use of the Site or any other obligations you owe to us.

5. Amendments

CITMA may amend this privacy policy from time to time and any such amendments will be promptly posted on the Site.

6. Entire agreement and order of precedence

These terms and conditions together with our Privacy Policy constitute the entire agreement between you and CITMA in relation to your use of the Site, and supersede all previous agreements in  respect of your use of the Site.

In the event of any inconsistencies between these terms and conditions and the Privacy Policy, theses terms and conditions shall prevail.

7. Law and jurisdiction

These terms and conditions and the content of the Site are governed by English law whose courts shall have exclusive jurisdiction.

B. Orders

8. Process

CITMA may make certain events available for booking and payment online through the Site. The booking process is as follows:

Online payment

You will place an order to book attendance at an CITMA event. CITMA will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer  to us to book attendance at an CITMA event which is accepted by CITMA when it sends an e-mail confirming your booking and the allocation of the required number of tickets (the "booking confirmation  e-mail"). That acceptance will be complete at the time CITMA sends the booking confirmation e-mail to you. If CITMA are unable to accept your offer in full or partially, it shall promptly notify you  and refund any payment you may made.

9. Cancellation of orders and liability

CITMA holds many events throughout the year. In order to minimise disruption to events and to cover the administration costs incurred as result of a cancellation, CITMA has a strict policy for the cancellation and refund of any fee paid. The below sets out the normal criteria applied to any request to cancel a booking and/or refund of the payment.

i) Non-chargeable events

  • Cancellation within 24 hours of booking (up to 14 days before the start date of the event) - no charge
  • Cancellation more than 14 days before the start date of the event - £10 charge
  • Cancellation within 14 days before the start date of the event or for a no show on the day - £25 charge

ii) Chargeable events

  • Within 24 hours of booking (up to 14 days before the start date of the event) - 100% of fee
  • More than 14 days before the start date of the event - 80% of fee
  • Within 14 days before the start date of the event - No refund

Due to the difficulties in making adjustments to numbers close to an event, CITMA cannot, under any circumstances, apply a refund of the fee for any booking cancelled in the 14 day period prior to the event being held.

All cancellations and requests for refunds must be made in writing (which can be via email) to the contact details provided on the notice and/or booking form.

Any adjustments to this policy required for individual events will be set out in the notice or booking form that accompanies that event.

Substitutions/shared delegate places
In relation to seminars and conferences only, we are happy to accommodate member/member or non member/non member shared attendance/substitutions if we are informed of this in advance of the event. Please note we can only accommodate two pre-registered delegates sharing one place. Any variations to the above are subject to prior agreement and additional cost.

Transfer of booking
CITMA will not allow a booking for an event to be transferred to another related event as a result of a request to cancel a booking or due to non-attendance.

CITMA will not allow any fee paid to be held as credit for any future events as a result of a request to cancel a booking or due to non-attendance.

A consumer is required to notify the CITMA, in writing, of any shortage, miss delivery or other discrepancy immediately, or at the latest within five days of such failure, thereafter the buyer shall be liable for any such discrepancy.

In the event that CITMA cancels any event for which a booking has been made, your sole recourse and CITMA's sole liability to you for such cancellation shall be limited to refunding the amount paid by you (and received by CITMA) for the booking. CITMA shall promptly notify you of any such cancellation and arrange for the refund of the booking payment.

We strongly recommend that all delegates take out appropriate comprehensive personal travel insurance if attending an CITMA event. Please note that not all insurance companies will cover the refund of conference fees. In no circumstances will CITMA accept responsibility or be liable for any loss whatsoever.

All events will be recorderd for social media purposes and CITMA has the permission from all attendees to use the recordings unless requested in advance by an attendee. 

Some individuals from outside the United Kingdom require a visa to enter the country and CITMA are able to provide a visa letter in support of your visa application.  You will have the opportunity to request a visa letter during your registration process. Please note that you must be registered for the event to receive a visa letter. A £15 fee for an original, signed visa letter is not refundable at any time. If your visa is denied, CITMA requires a copy of your official visa refusal letter before a full refund of your attendance fees can be given.  CITMA has the overall right to refuse a request.

10. Errors

CITMA reserves the right to amend technical or clerical errors in any order without notice. In addition, you shall ensure that all details contained within the order are correct and no liability for  any error or inaccuracy shall lie with CITMA.

11. Prices and delivery costs

All prices for events on the site shall mean the consideration due for purchase and shall include VAT and postal costs unless otherwise stated.

12. Force majeur

CITMA accepts no liability in respect of failure to supply or other interruptions caused by matters beyond the reasonable control of CITMA, including strikes, lockouts, civil disputes, acts of God, war or actions by third parties.