IPReg’s new Code of Conduct includes new mandatory requirements for transparency about costs and financial benefits such as commission, foreign exchange uplifts, discounts and rebates. This is a significant change and should help potential clients make better informed choices about who to instruct.

IPReg has developed guidance which helps you to understand ways in which you can comply with your obligations, as well as providing advice on best practice. IPReg has also published an information sheet for individuals and small businesses about questions to ask their attorney about the services they provide and the cost.

This joint event with IPReg, CIPA and CITMA will support you in achieving compliance with the new requirements by providing a forum to ask questions and consider examples of best practice.

This event is free to all CITMA and CIPA members. 

If you are a CITMA member, please contact [email protected] or visit the CIPA events page to book onto the event.

Meet your speakers

Lola Bello, Legal Services Consumer Panel 

Lola Bello

Lola Bello is the Legal Services Consumer Panel Manager responsible for advising and supporting the Consumer Panel on its statutory obligations. Lola has over 18 years of experience in various policy roles in Central Government and with Non Departmental Government Bodies. She has spent the last 15 years in consumer market regulation, and led on consumer research and advocacy in legal services at the statutory consumer body, Consumer Focus. Her last role prior to joining the Panel was with the Financial Conduct Authority advising the Financial Services Consumer Panel.

Shelley Edwards, IPReg

Shelley edwards.jpg

Shelley is a solicitor and joined the IPReg team in October 2017 after 11 years in a regulatory and public law team of a London firm.  She has experience working within a number of professional regulators across different sectors including healthcare, telecoms and the legal sector leading major change programmes, carrying out regulatory audits and reviews of cases, processes and procedures.  In her native New Zealand, Shelley was a Barrister practising criminal law with a special interest in youth criminal justice.

Fran Gillon, IPReg


Fran became Chief Executive on 1 August 2017. She has experience in economic and professional regulation, having held senior positions in Ofgem, Postcomm (the former postal services regulator) and the Legal Services Board (LSB). After leaving the LSB, Fran worked as a Special Adviser at Slaughter and May. Fran has a BSc (Econ.) from the London School of Economics and a Postgraduate Certificate in Competition Policy.

Lee Davies, Chief Executive, CIPA


Lee Davies has been the Chief Executive of the Chartered Institute of Patent Attorneys (CIPA) since February 2012. Prior to this, Lee was the Deputy Chief Executive of the Institute for Learning (IfL), the professional body for further education teachers. Lee’s professional background is in engineering (mechanical services) and further education teaching. Lee has experience of the governance of professional bodies, having served as the President of the Chartered Institute of Plumbing and Heating Engineering (CIPHE) in 2011-12.
Lee says that such a varied career, from apprentice plumber to CEO of CIPA, via organisations such as the Highbury College in Portsmouth, the Workers’ Educational Association (WEA) and IfL, has left him a little confused about his professional identity. Lee now identifies as an ‘association leader’, although the concept of association leadership is, in Lee’s words, “woefully undervalued and little recognised in the UK”. Lee is a passionate advocate for the association sector and is President and Chair of the Institute of Association Leadership (IAL), where he leads the Chief Executives’ Forum.


If you are a CITMA member, please contact [email protected] or visit the CIPA events page to book onto the event.


Member £0 (VAT exempt) 
Standard £0 (VAT exempt)

To note

Payment online via debit or credit card only; proforma invoices are not available.
Full terms and conditions apply.
Closing date: 9am,  Thursday 16th November 2023